Privacy Policy

Welcome to Ascend Academy, operated by Ascend Academy Learning Solutions Inc. ('we', 'us', 'our'). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Data Controller

The data controller responsible for your personal information is Ascend Academy Learning Solutions Inc., located at 501 Pandora Ave, Victoria, BC V8W 1N6, Canada. For any privacy-related inquiries, you can contact us at [email protected].

3. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, or otherwise contact us. The personal information we collect may include: Name, Email Address, Password, and Payment Information (if you subscribe to a premium plan, processed by a third-party payment processor).

We also automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and other technical information.

4. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

- To facilitate account creation and logon process.

- To send you marketing and promotional communications.

- To send administrative information to you.

- To manage user accounts and keep our platform in working order.

- To respond to user inquiries and offer support.

- To enforce our terms, conditions, and policies.

5. Will Your Information Be Shared?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information. A cookie is a small text file stored on your computer. We use cookies to improve your user experience, such as keeping you logged in and remembering your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Your Privacy Rights

In accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws, you have certain rights regarding your personal information. These rights include the right to access, correct, update, or request deletion of your personal information. You may review or change the information in your account by logging into your account settings. If you wish to exercise any of these rights, please contact us at our provided email.

8. Policy Updates

We may update this privacy policy from time to time. The updated version will be indicated by a revised 'Last Updated' date. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.